/* Yardım asistanı — OSSI (app parity + tam ekran sohbet: sadece mesajlar kayar) */

:root {
  --assist-bg: #f9fafb;
  --assist-magenta: #d6218c;
  --assist-green: #4caf50;
  --assist-gray-200: #e5e7eb;
  --assist-gray-400: #9ca3af;
  --assist-gray-500: #6b7280;
  --assist-gray-800: #1f2937;
  --assist-gray-900: #111827;
  --assist-avatar-bg: #fce7f3;
}

/* Tam sayfa sohbat: üst site header’ı + bu sütun = görünen alan; gönder çubuğu sayfayı aşağı itmez */
body.assistance-page {
  min-height: 100dvh;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  margin: 0;
}

body.assistance-page #header-container {
  flex-shrink: 0;
}

/* Alt footer bu ekranda yer kaplamasın — kullanıcı gönder’e inmek için sayfayı kaydırmasın */
body.assistance-page #footer-container {
  display: none;
}

/* main.css .ossi-main { flex: 1 0 auto } küçülmeyi kapatıyor; sohbet yüksekliği için shrink şart */
body.assistance-page .assistance-main.ossi-main {
  flex: 1 1 auto;
  min-height: 0;
}

.assistance-main {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  padding: 0.5rem 1rem 0;
  background: var(--assist-bg);
}

.assistant-shell {
  max-width: 560px;
  margin: 0 auto;
  width: 100%;
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  background: var(--assist-bg);
  border-radius: 16px;
  border: 1px solid var(--assist-gray-200);
  box-shadow: 0 2px 20px rgba(17, 24, 39, 0.07);
  overflow: hidden;
}

.assistant-header {
  display: flex;
  flex-direction: row;
  align-items: center;
  justify-content: space-between;
  padding: 12px 8px 14px;
  background: #fff;
  border-bottom: 1px solid var(--assist-gray-200);
  flex-shrink: 0;
}

.assistant-back {
  width: 44px;
  height: 44px;
  padding: 8px;
  border: none;
  background: transparent;
  color: var(--assist-gray-800);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  border-radius: 8px;
}
.assistant-back:hover {
  background: rgba(0, 0, 0, 0.04);
}

.assistant-header-center {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
}

.assistant-title {
  font-size: 17px;
  font-weight: 700;
  letter-spacing: 0;
  color: var(--assist-gray-900);
  margin: 0;
  line-height: 1.2;
}

.assistant-subtitle-row {
  display: flex;
  align-items: center;
  margin-top: 4px;
}

.assistant-online-dot {
  width: 7px;
  height: 7px;
  border-radius: 4px;
  background: var(--assist-green);
  margin-right: 6px;
}

.assistant-subtitle {
  font-size: 12px;
  font-weight: 500;
  color: var(--assist-gray-500);
}

.assistant-header-spacer {
  width: 44px;
  flex-shrink: 0;
}

.assistant-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
}

.messages-area {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
  scroll-behavior: smooth;
  padding: 16px 14px 20px;
  background: var(--assist-bg);
}

.message {
  margin-bottom: 0;
}

.message-user {
  display: flex;
  justify-content: flex-end;
  margin-bottom: 10px;
}

.message-bot {
  margin-bottom: 12px;
}

.bot-message-row {
  display: flex;
  flex-direction: row;
  align-items: flex-end;
  max-width: 92%;
}

.bot-avatar {
  width: 34px;
  height: 34px;
  border-radius: 17px;
  background: var(--assist-avatar-bg);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-right: 8px;
  margin-bottom: 2px;
  flex-shrink: 0;
  color: var(--assist-magenta);
  font-size: 18px;
}

.bubble {
  padding: 12px 14px;
  border-radius: 18px;
  font-size: 15px;
  line-height: 22px;
  word-wrap: break-word;
}

.bubble-user {
  max-width: 82%;
  background: var(--assist-magenta);
  color: #fff;
  border-bottom-right-radius: 6px;
  box-shadow: 0 2px 6px rgba(214, 33, 140, 0.25);
}

.bubble-bot {
  flex: 1;
  min-width: 0;
  max-width: 100%;
  background: #fff;
  color: var(--assist-gray-800);
  border: 1px solid var(--assist-gray-200);
  border-bottom-left-radius: 6px;
  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.06);
}

.suggestions-section {
  margin-bottom: 16px;
  margin-top: 4px;
}

.suggestions-label {
  font-size: 11px;
  font-weight: 700;
  color: var(--assist-gray-500);
  letter-spacing: 0.6px;
  margin: 0 0 10px 2px;
  text-transform: uppercase;
}

.suggestions-card {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.suggestion-button {
  display: flex;
  flex-direction: row;
  align-items: center;
  width: 100%;
  text-align: left;
  background: #fff;
  border: 1px solid var(--assist-gray-200);
  border-radius: 14px;
  padding: 14px;
  font: inherit;
  cursor: pointer;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
  transition: opacity 0.15s, background 0.15s;
}
.suggestion-button:hover:not(:disabled) {
  background: #fafafa;
}
.suggestion-button:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.suggestion-icon {
  margin-right: 12px;
  color: var(--assist-magenta);
  font-size: 20px;
  flex-shrink: 0;
}

.suggestion-button-text {
  flex: 1;
  font-size: 14px;
  line-height: 20px;
  color: var(--assist-gray-800);
}

.suggestion-chevron {
  color: var(--assist-gray-400);
  font-size: 20px;
  flex-shrink: 0;
}

.typing-indicator-wrap {
  display: flex;
  flex-direction: row;
  align-items: flex-end;
  max-width: 92%;
  margin-bottom: 12px;
}

.typing-bubble {
  padding: 14px 18px;
  width: fit-content;
  max-width: 88px;
  flex-grow: 0;
}

.typing-dots {
  display: flex;
  flex-direction: row;
  align-items: center;
  justify-content: center;
  gap: 0;
}

.typing-dot {
  width: 7px;
  height: 7px;
  border-radius: 4px;
  background: var(--assist-gray-400);
  margin: 0 2px;
}
.typing-dot:nth-child(1) { opacity: 0.35; }
.typing-dot:nth-child(2) { opacity: 0.6; }
.typing-dot:nth-child(3) { opacity: 1; }

.assistant-actions {
  flex-shrink: 0;
  padding: 8px 14px 10px;
  border-top: 1px solid var(--assist-gray-200);
  background: var(--assist-bg);
}

.assistant-actions--empty {
  display: none;
}

.assistant-actions-title {
  font-size: 11px;
  font-weight: 700;
  color: var(--assist-gray-500);
  letter-spacing: 0.5px;
  margin: 0 0 10px 0;
  text-transform: uppercase;
}

.assistant-actions-row {
  display: flex;
  flex-direction: row;
  flex-wrap: nowrap;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 4px;
  -webkit-overflow-scrolling: touch;
}

.assistant-action-btn {
  display: inline-flex;
  flex-direction: row;
  align-items: center;
  flex-shrink: 0;
  background: #fff;
  padding: 11px 14px;
  border-radius: 14px;
  border: 1.5px solid var(--assist-magenta);
  color: var(--assist-magenta);
  font-size: 14px;
  font-weight: 800;
  text-decoration: none;
  white-space: nowrap;
  transition: background 0.15s, opacity 0.15s;
  max-width: 280px;
  cursor: pointer;
  font-family: inherit;
}
.assistant-action-btn i {
  margin-right: 8px;
  font-size: 18px;
  flex-shrink: 0;
}
.assistant-action-btn:hover {
  background: rgba(214, 33, 140, 0.06);
  color: var(--assist-magenta);
}

.assistant-action-btn--primary {
  color: #fff;
  background: var(--assist-magenta);
  border-color: var(--assist-magenta);
  box-shadow: 0 8px 18px rgba(214, 33, 140, 0.18);
}
.assistant-action-btn--primary:hover {
  color: #fff;
  background: #bf1c7d;
}

.assistant-action--success {
  color: #15803d;
  border-color: #bbf7d0;
  background: #f0fdf4;
}
.assistant-action--info {
  color: #2563eb;
  border-color: #bfdbfe;
  background: #eff6ff;
}
.assistant-action--warning {
  color: #b45309;
  border-color: #fde68a;
  background: #fffbeb;
}
.assistant-action--danger {
  color: #dc2626;
  border-color: #fecaca;
  background: #fef2f2;
}
.assistant-action-btn--primary.assistant-action--info,
.assistant-action-btn--primary.assistant-action--warning,
.assistant-action-btn--primary.assistant-action--danger,
.assistant-action-btn--primary.assistant-action--success {
  color: #fff;
  background: var(--assist-magenta);
  border-color: var(--assist-magenta);
}

.assistant-action-copy {
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.assistant-action-label,
.assistant-action-desc {
  overflow: hidden;
  text-overflow: ellipsis;
}
.assistant-action-desc {
  margin-top: 2px;
  font-size: 11px;
  line-height: 15px;
  color: var(--assist-gray-500);
  font-weight: 600;
}
.assistant-action-btn--primary .assistant-action-desc {
  color: rgba(255, 255, 255, 0.82);
}
.assistant-action-btn--compact {
  padding: 10px 12px;
  border-radius: 12px;
  white-space: normal;
}

.assistant-cards-section {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin: 0 0 14px;
}

.assistant-card {
  background: #fff;
  border: 1px solid var(--assist-gray-200);
  border-radius: 14px;
  padding: 14px;
  box-shadow: 0 2px 10px rgba(17, 24, 39, 0.06);
}
.assistant-card--success { border-color: #bbf7d0; }
.assistant-card--info { border-color: #bfdbfe; }
.assistant-card--warning { border-color: #fde68a; }
.assistant-card--danger { border-color: #fecaca; }

.assistant-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.assistant-card-copy {
  min-width: 0;
}

.assistant-card-title {
  margin: 0;
  font-size: 15px;
  line-height: 20px;
  font-weight: 800;
  color: var(--assist-gray-900);
}

.assistant-card-subtitle {
  margin: 4px 0 0;
  font-size: 12px;
  line-height: 17px;
  color: var(--assist-gray-500);
}

.assistant-card-badge {
  flex-shrink: 0;
  border-radius: 999px;
  border: 1px solid var(--assist-gray-200);
  background: var(--assist-bg);
  color: var(--assist-gray-800);
  font-size: 11px;
  line-height: 1;
  font-weight: 800;
  padding: 6px 9px;
}
.assistant-card--success .assistant-card-badge {
  border-color: #bbf7d0;
  background: #f0fdf4;
  color: #15803d;
}
.assistant-card--info .assistant-card-badge {
  border-color: #bfdbfe;
  background: #eff6ff;
  color: #2563eb;
}
.assistant-card--warning .assistant-card-badge {
  border-color: #fde68a;
  background: #fffbeb;
  color: #b45309;
}
.assistant-card--danger .assistant-card-badge {
  border-color: #fecaca;
  background: #fef2f2;
  color: #dc2626;
}

.assistant-card-rows {
  margin: 12px 0 0;
  padding-top: 4px;
  border-top: 1px solid var(--assist-gray-200);
}

.assistant-card-row {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  padding-top: 9px;
}

.assistant-card-row dt,
.assistant-card-row dd {
  margin: 0;
  font-size: 12px;
  line-height: 17px;
}

.assistant-card-row dt {
  color: var(--assist-gray-500);
  font-weight: 700;
}

.assistant-card-row dd {
  color: var(--assist-gray-900);
  font-weight: 800;
  text-align: right;
}

.assistant-card-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 14px;
}

.assistant-order-context {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 10px 12px;
  margin-bottom: 8px;
  background: rgba(214, 33, 140, 0.06);
  border: 1px solid rgba(214, 33, 140, 0.18);
  border-radius: 12px;
}

.assistant-order-context-text {
  margin: 0;
  font-size: 13px;
  font-weight: 600;
  color: var(--assist-gray-900);
}

.assistant-order-context-link {
  align-self: flex-start;
}

.assistant-products-section {
  margin: 4px 0 16px;
}

.assistant-products-title {
  margin: 0 0 10px 2px;
  color: var(--assist-gray-600);
  font-size: 12px;
  font-weight: 800;
}

.assistant-products-row {
  display: grid;
  grid-auto-flow: column;
  grid-auto-columns: minmax(210px, 240px);
  gap: 10px;
  overflow-x: auto;
  padding: 0 4px 4px 0;
  scroll-snap-type: x proximity;
}

.assistant-product-card {
  background: #fff;
  border: 1px solid var(--assist-gray-200);
  border-radius: 12px;
  overflow: hidden;
  box-shadow: 0 2px 8px rgba(17, 24, 39, 0.06);
  cursor: pointer;
  scroll-snap-align: start;
}

.assistant-product-card:focus-visible {
  outline: 3px solid rgba(214, 33, 140, 0.28);
  outline-offset: 2px;
}

.assistant-product-media {
  position: relative;
  aspect-ratio: 1.15;
  background: var(--assist-gray-100);
}

.assistant-product-image {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.assistant-product-image--fallback {
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--assist-gray-400);
  font-size: 26px;
}

.assistant-product-badge {
  position: absolute;
  left: 8px;
  top: 8px;
  max-width: calc(100% - 16px);
  padding: 5px 8px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.94);
  color: var(--assist-magenta);
  font-size: 10px;
  font-weight: 800;
}

.assistant-product-body {
  padding: 10px;
}

.assistant-product-name {
  min-height: 36px;
  margin: 0;
  color: var(--assist-gray-900);
  font-size: 13px;
  line-height: 18px;
  font-weight: 800;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.assistant-product-shop,
.assistant-product-meta,
.assistant-product-reason {
  margin: 6px 0 0;
  color: var(--assist-gray-500);
  font-size: 11px;
  line-height: 16px;
}

.assistant-product-price-row {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 8px;
}

.assistant-product-price-row strong {
  flex: 1;
  color: var(--assist-gray-900);
  font-size: 14px;
}

.assistant-product-price-row span {
  color: #15803d;
  font-size: 11px;
  font-weight: 900;
}

.assistant-product-reason {
  min-height: 32px;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.assistant-product-action {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-top: 8px;
  padding: 10px 0 0;
  border: 0;
  border-top: 1px solid var(--assist-gray-200);
  background: transparent;
  color: var(--assist-magenta);
  font-size: 12px;
  font-weight: 900;
  cursor: pointer;
}

.input-area {
  flex-shrink: 0;
  padding: 10px 12px;
  padding-bottom: calc(10px + env(safe-area-inset-bottom, 0px));
  background: #fff;
  border-top: 1px solid var(--assist-gray-200);
  position: relative;
  z-index: 2;
  box-shadow: 0 -4px 16px rgba(17, 24, 39, 0.04);
}

.input-group-custom {
  display: flex;
  flex-direction: row;
  align-items: flex-end;
  gap: 0;
  background: var(--assist-bg);
  border: 1px solid var(--assist-gray-200);
  border-radius: 24px;
  padding: 6px 6px 6px 16px;
}

.chat-input {
  flex: 1;
  min-height: 44px;
  max-height: 120px;
  border: none;
  background: transparent;
  padding: 10px 8px 10px 0;
  font-size: 16px;
  line-height: 22px;
  color: var(--assist-gray-900);
  resize: none;
  outline: none;
}

.input-hint {
  font-size: 11px;
  color: var(--assist-gray-400);
  text-align: right;
  margin: 8px 4px 0 0;
}

.send-btn {
  width: 44px;
  height: 44px;
  border-radius: 22px;
  background: var(--assist-magenta);
  border: none;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  transition: opacity 0.15s, transform 0.15s;
}
.send-btn:hover:not(:disabled) {
  transform: scale(1.02);
}
.send-btn:disabled {
  opacity: 0.42;
  cursor: not-allowed;
}

.send-btn-icon[hidden] {
  display: none !important;
}

.send-btn-spinner {
  width: 20px;
  height: 20px;
  border: 2px solid rgba(255, 255, 255, 0.35);
  border-top-color: #fff;
  border-radius: 50%;
  animation: assist-spin 0.7s linear infinite;
}
.send-btn-spinner[hidden] {
  display: none !important;
}

@keyframes assist-spin {
  to { transform: rotate(360deg); }
}

@media (max-width: 576px) {
  .assistance-main {
    padding-left: 0.5rem;
    padding-right: 0.5rem;
    padding-top: 0.35rem;
  }

  .assistant-shell {
    border-radius: 12px;
  }
}

@media (min-width: 992px) {
  .assistance-main {
    padding-top: 0.75rem;
  }
}